We won't dress this up in buzzwords. Energy costs money, suppliers have margin, and most businesses overpay. We find it. We fix it. Then we stay to make sure it stays fixed.
"Most energy brokers are just middlemen with a spreadsheet. We built Better Connected to be something else — the advisor you call when the bill looks wrong, the contract's about to renew, or you just want a straight answer."
There's a meaningful difference between buying energy at a good price and actually managing your energy relationship well. We do both — and we stay involved long after the contract is signed.
We time the market, understand your consumption profile, and negotiate with suppliers who know we'll walk if the deal isn't right. That changes what you're offered.
How procurement works →Energy bills contain up to 14 separate line items. Errors accumulate quietly. We find them and recover the money — often retrospectively.
What we audit →Buying energy cheaper is only half of it. Using less is the other half. We track consumption patterns and flag anomalies before they become expensive ones.
How monitoring works →We're not selling carbon offsets and calling it done. If renewables make commercial sense for your situation, we'll show you the numbers. If they don't yet, we'll say so.
Renewables honestly →Not because the theory is interesting — it mostly isn't. But because understanding what you're being charged for is the first step to challenging it.
Why some buildings need them, what they actually record, and what DUoS band timing means for what you pay.
Read →DUoS, TNUoS, BSUoS — the cost of getting electricity to your building. What they are and who sets them.
Read →The Climate Change Levy, Renewable Obligation Costs, and what your business might legitimately be exempt from.
Read →The daily fixed cost that has nothing to do with how much energy you use — and what's actually negotiable within it.
Read →The charge for the maximum demand your site could ever put on the grid — not what you use. Often set wrong. Often recoverable.
Read →What happens to your energy price when a contract lapses. Spoiler: it gets expensive. Here's what to do about it.
Read →We're not a comparison site, a switching platform, or a call centre with a login page. We're a consultancy — which means we think before we recommend, and we stay after we've acted.
The energy procurement market looks simple from the outside. You get quotes, you pick the cheapest one, you sign. The reality is considerably more nuanced — and the gap between a well-timed, well-structured contract and a default renewal can run to tens of thousands of pounds over the contract term.
We start with your consumption profile. Not the headline annual figure, but the shape of it — when you draw your heaviest loads, what your demand profile looks like across seasons, whether your Half Hourly data reveals patterns that a fixed-rate contract should account for. That analysis changes which product is right for you, which supplier is the right conversation to have, and what leverage exists in the negotiation.
We work with the full panel of licensed suppliers and we have no preferred relationships that distort our advice. When we recommend a supplier, it's because they're right for your profile at that moment in the market — not because a relationship fee makes them more profitable for us to place.
Energy wholesale prices move. Contracts signed in a volatile period can lock in prices that look expensive within months; equally, waiting too long in a rising market compounds the cost. We monitor wholesale market conditions and advise on when to fix, how long to fix for, and whether a flexible or structured product makes more sense than a standard fixed-rate contract.
The unit rate is only one element of what you're signing. Pass-through versus all-inclusive contracts, break clauses, deemed rate exposure on expiry, auto-renewal triggers, volume tolerance bands — all of these have financial consequences that most businesses only discover after they've signed. We review contract terms before you commit to anything.
One thing worth knowing: If you're currently on an auto-renewed contract — where your previous supplier rolled you onto a new term without your active agreement — you may have grounds to challenge the terms. It's worth asking us to look at the renewal correspondence.
We review every bill we can get our hands on. Not skimming the total — reading the line items, cross-referencing against the contract, checking the metering data, verifying the network charges against the applicable rates for your profile class and region.
The errors we find most frequently are structural rather than clerical. A DUoS band misclassification, for example, isn't a typo — it's a systematic overcharge that compounds monthly and may have been present since the meter was first registered. A capacity charge set at installation that was never reviewed as the site's usage pattern changed. A standing charge that includes a component the contract doesn't justify.
When we find an error, we manage the recovery. That means raising the formal dispute with your supplier, providing the supporting documentation, chasing the credit, and confirming it lands correctly on a future bill. You don't need to handle that process — and frankly, given how suppliers respond to direct customer disputes versus consultant-led ones, you're better off not trying.
Most suppliers will accept retrospective claims up to six years back. If there's a systematic billing error in your history, the recovery value can be significant. We don't charge for the audit — we take a percentage of any recovery we achieve, agreed upfront, so our incentive is to find everything rather than the easy bits.
Once the contract is right and the billing is clean, the remaining lever is consumption itself. Using less energy is structurally more valuable than buying it cheaper — a 10% reduction in consumption saves 10% of the total bill, permanently, without needing to renegotiate anything.
We provide ongoing consumption monitoring for all retained clients — tracking against baseline, flagging anomalies, and identifying where usage has drifted beyond what your operational pattern explains. Sometimes this reveals metering faults. Sometimes it reveals a piece of equipment running overnight that shouldn't be. Occasionally it reveals a leak in a compressed air system that nobody knew existed.
We're not energy efficiency engineers — if structural works are needed, we'll introduce you to the right people for that. What we do is provide the intelligence that tells you where to look, and the context to understand what you're seeing when you look there.
The sustainability conversation in business energy has become saturated with noise. Green tariffs, carbon offsets, REGOs, on-site generation, PPAs — the language is complex, the claims are often inflated, and the distinction between genuine carbon reduction and carbon accounting can be hard to find in a supplier proposal.
Our position is straightforward. We'll help you understand what each option actually delivers in terms of real-world carbon reduction, what it costs relative to the alternatives, and whether the numbers support the investment at your scale of consumption. If a green tariff is simply bundled REGOs with a premium attached, we'll tell you that. If a Power Purchase Agreement for on-site solar would achieve a genuine 12-year payback that makes commercial sense, we'll show you the model.
We don't have a sustainability product to sell. That's what allows us to give you an unbiased view of what sustainability in energy actually looks like for your business.
On net zero targets: If your business has made a public net zero commitment, we can help you build an energy roadmap that's grounded in measurable reduction rather than offset-led accounting. The two approaches look similar on paper and are very different in practice.
This page exists because we think you deserve to understand the commercial structure of any business you're trusting with your costs. Most companies in our sector don't write a page like this. We think that's telling.
The standard model in the energy broking industry is this: a broker arranges your energy contract, the supplier embeds a commission into your unit rate, and you pay that commission every time you use energy for the duration of the contract. The commission is often not disclosed. In some cases it isn't disclosed even when you ask directly.
This creates an obvious misalignment. If a broker earns more from placing you with Supplier A than Supplier B, and the difference isn't visible to you, you have no way to know whether the recommendation is in your interest or theirs. The energy market has operated this way for decades. Regulatory pressure is slowly increasing transparency requirements, but the industry is not rushing to comply with the spirit of them.
Our position is simple. Before you agree to work with us, we will tell you — in writing — how we are paid, the approximate value of any commission we will earn from your contract, and whether we receive different rates from different suppliers. If knowing that information changes your view of our recommendation, we'd rather you told us than felt you'd been managed.
We operate on two models depending on the nature of the engagement.
For procurement-led work — contract review, market tendering, and contract placement — we earn a commission from the supplier embedded in the unit rate, disclosed in full before you sign. This is standard in the sector; what isn't standard is telling you the amount. We do.
For retained advisory work — ongoing bill validation, consumption monitoring, market updates, and contract management across multiple sites or commodities — we charge a monthly advisory fee agreed at the start of the engagement. This removes commission dependency entirely for those services and aligns our incentive with your cost reduction rather than your contract value.
For bill audit and error recovery work, we operate on a recovery-share basis: we take a percentage of any amount we recover for you, agreed in writing before we start. If we find nothing, you pay nothing.
Every business makes choices about what it will and won't do. These are ours. They're not marketing — they're the lines we've decided not to cross, and we think you should know about them before you decide whether to work with us.
We won't recommend a supplier based on who pays us the most. Commissions vary between suppliers. We have made a structural decision to recommend the best-fit supplier for your profile regardless of the commission differential, and to disclose that differential so you can verify it.
We won't embed hidden fees in your contract. No admin fees that appear later. No "management fees" that weren't in the original terms. No charges for work we described as part of the service. The price we agree is the price.
We won't sell you a green product that doesn't do what it claims. REGO-backed green tariffs are accounting instruments, not carbon reduction. We'll explain the difference and let you decide what you want to buy — not describe one as the other.
We won't push you to switch when staying makes more sense. Sometimes your existing supplier, negotiated directly with our support, is the right outcome. We don't need you to move to earn our fee — and we'll tell you when staying is the better call.
We won't disappear after the contract is signed. The contract is the beginning of the engagement, not the end of it. If you have a query six months in, you'll reach the same person who arranged the contract — not a support inbox.
We won't work with businesses where we can't genuinely add value. If your situation is simple enough that a direct supplier relationship or a comparison site serves you adequately, we'll tell you that rather than take on work that doesn't justify our involvement.
The energy consultancy and broking market has a genuine trust problem. It stems from years of undisclosed commissions, mis-sold products, and a regulatory framework that was slower to act than it should have been. Ofgem has been tightening rules around broker transparency, and the Energywatch complaints data shows that business energy complaints — particularly around contract disputes and undisclosed charges — remain disproportionately high.
We think the answer to an industry with a trust problem is to be trustworthy — demonstrably, in writing, before there's any commercial agreement. This page is part of that. If you've read it and you think it sounds like marketing dressed up as honesty, that's a fair challenge. The test is whether what we do matches what we say. We'd rather you held us to that than gave us the benefit of the doubt.
Business energy bills are deliberately complex. That complexity benefits suppliers and disadvantages the businesses paying them. These articles level the playing field — they're free, they're comprehensive, and they exist because informed clients ask better questions.
We don't have a minimum spend threshold. We don't chase volume targets that push us toward larger clients at the expense of smaller ones. If we can genuinely add value, we'll take on the work. If we can't, we'll tell you.
High-consumption sites with complex demand profiles, Half Hourly settlement, and significant exposure to capacity charges and DUoS band management. Often the highest recovery opportunity.
Multi-site portfolios, landlord-tenant energy structures, and the complexity of managing bills across diverse property types. We handle the consolidation and the detail simultaneously.
Seasonal consumption patterns, high standing charge exposure, and frequent contract lapses that push operators onto deemed rates. Often under-served by the market. Often paying too much as a result.
Regulated sectors with procurement compliance requirements, sustainability reporting obligations, and consumption profiles that benefit significantly from monitoring and anomaly detection.
Relatively straightforward consumption profiles that are nonetheless frequently over-billed. Standing charges, capacity settings, and contract timing are the main levers. Simpler, but still worth reviewing.
Businesses that have never had a dedicated energy advisor and are often on auto-renewed contracts they didn't actively choose. The starting point is usually a free audit. The outcome is usually a better deal.
A 180-employee manufacturer had been with the same supplier for six years, auto-renewing on each expiry. Their Half Hourly bills had never been formally audited and their capacity setting had been established at the site's original build, not reviewed since.
A group of six pub-restaurants operating on a mix of supplier contracts at different expiry dates, two of which had already lapsed onto deemed rates. No central oversight of energy spend across the estate.
Better Connected exists because the energy consultancy market had a problem it wasn't willing to admit. Too many people calling themselves advisors were really just salespeople. The distinction matters — an advisor tells you what's best for you, including when that isn't what earns them the most.
The business was built around a single operating principle: if we tell you the truth about what your bill contains, how we're paid, what's genuinely worth doing and what's industry theatre, you'll trust us with your next contract — and the one after that. That is a more sustainable commercial model than extracting value from opacity. We'd rather prove it than assert it.
We're small by design. Not because we lack ambition — because we've seen what happens to energy consultancies that scale aggressively. Client relationships get passed to junior staff, institutional knowledge gets diluted, and the quality that justified the client's trust in the first place gets traded for growth metrics. We're not interested in that trade.
Every client has a named consultant. That consultant reads your bill, takes your call, and is accountable for the outcome. They are also empowered to tell you when a different course of action is right for you, even when it costs us the engagement. That's not a pitch — it's the operating model.
The energy market for businesses is structurally opaque. Suppliers have no commercial incentive to simplify bills, clarify charges, or proactively flag when a customer is overpaying. Brokers have historically had limited incentive to challenge that structure because the opacity is where their margin lives. Regulatory pressure is changing this, slowly — but the market still rewards complexity more than it rewards clarity.
We think the right response is to build a business that is explicitly on the client's side of that equation — one that understands the complexity well enough to navigate it, is transparent about how it operates within it, and measures success by the savings generated rather than the contracts placed.
That sounds obvious. In this sector, it apparently isn't.
Better Connected means exactly what it says. Better connected to the market — we understand how it moves and use that to your advantage. Better connected to your data — your bills, your consumption, your contract terms. And better connected to you — not a portal, not a ticket system, a person who knows your account and answers the phone.
Tell us a bit about your situation and we'll come back to you within one working day. If the first call takes five minutes and we tell you everything looks fine, that's a good outcome too.
Someone from the team will be back with you within one working day. No automated responses, no holding patterns — a person, reading this, getting back to you.
A few things worth knowing about how we handle initial enquiries. We don't pass leads to a sales team. The person who responds to your form is a consultant, not an account manager working toward a target. If the first conversation tells us you don't need us, we'll tell you that.
We read your message, we look at your situation, and we come back with a view — not a brochure. If we need your last energy bill to say something useful, we'll ask for it in the reply. If we can give you an initial view without it, we will.